Contact us
Last updated 9 September 2026
We are happy to help with questions about the service, your account, billing or your data.
Registered office
Answer Genomics Private Limited
45/3, Gopala Krishna Complex, Residency Road, Opp. MG Road, Museum Road, Bangalore North, Bangalore 560025, Karnataka, India
India
GSTIN: 29AARCA6784B1Z8
CIN: U73100KA2018PTC184492
Support
Email: support@nugenomics.in
Phone: +91 70427 38889
Hours: Monday to Friday, 10:00 to 18:00 IST
We aim to acknowledge every email within 2 working days. For a billing query, please include the payment reference; for a report query, the report identifier from your dashboard.
Billing and refunds
Email support@nugenomics.in from your registered address. See the Refund & Cancellation Policy for what is covered and the timelines that apply.
Data protection and grievances
For any concern about how personal or health information has been handled, contact our Grievance Officer:
TODO_GRIEVANCE_OFFICER_NAME
TODO_GRIEVANCE_OFFICER_EMAIL
Answer Genomics Private Limited, 45/3, Gopala Krishna Complex, Residency Road, Opp. MG Road, Museum Road, Bangalore North, Bangalore 560025, Karnataka, India
Complaints are acknowledged on receipt and answered within the period required by applicable law. See our Privacy Policy for more.
Partnerships
Clinics, laboratories and distributors interested in offering the service can apply through the reseller programme or write to support@nugenomics.in.
Medical queries
We cannot interpret results, advise on treatment, or answer clinical questions. A report is informational and is not a medical diagnosis. Please consult a qualified registered medical practitioner, and in an emergency contact emergency services or the nearest hospital immediately.